FREQUENTLY ASKED QUESTIONS

What is the access road like? Do I need a 4WD and chains to this New Zealand Ski Field?

The access road from the Mt Aspiring Road turn-off to the Base Building is 7km long. It is a gravel road that is maintained daily during the winter. A 4WD vehicle is not necessary and a 2WD is perfectly adequate to drive up the road. However you are required to carry chains and fit them when necessary if weather and snow conditions are poor.
We post current road conditions on our Snow Reports page as well as advertise the need to fit snow chains at the bottom of the road to Treble Cone. Chains are not available for hire at the bottom of the Treble Cone road. You will need to hire or purchase them in Wanaka. They are available for hire from a number of local retailers. If you are in a rental vehicle, please ensure the chains fit before leaving the rental depot. A few minutes practice can make a huge difference!
Road and parking access is free to all users.


How do I find out what the weather is doing on the mountain and weather forecast?
Online: view our up to date Snow Reports (in winter), or follow us on Facebook or Twitter. Alternatively you can phone the Met Service weather information on 0900 WEATHER or use the Met Service web site.

Radio: a number of local radio stations including Radio Wanaka (92.2FM) broadcast up to date weather and snow reports throughout the winter season.


Can I hire equipment up the mountain and drop it in Wanaka?
You can hire all your ski and snowboard equipment at Treble Cone. Rental equipment available are skis, poles, ski boots, snowboards, snowboard boots, clothing, helmets and wrist guards. The equipment can also be dropped at the Treble Cone Town office if you chose to ski or board at other ski resorts.


What is a lift pass?
A lift pass entitles you to access Treble Cone's ski lifts. Guests are You will be issued with a re-usable RFID card. The card can be worn under clothing as it is scanned by gates at the bottom of the lifts. You can purchase a full day pass anytime or an afternoon pass from 12.30pm.


What is there to do at Treble Cone if I don’t ski or board?
Sightseeing tickets are available for a Scenic Chairlift Ride on the Home Basin chairlift. We also offer a Snow Show experience. Both of these options will allow you to enjoy the natural beauty of the Southern Alps. Treble Cone has world renowned views across Lake Wanaka and Mount Aspiring. Return to the cafe by catching the Home Basin Express Chairlift back down.


If I have never skied or snowboarded before, what should I purchase on my first day?
A Learner Lift Package is the one for you! We offer several Learn to Ski and Board packages including half (2 hours) and full day (4.5 hours) lessons, depending on how much time you want on the slopes. This includes everything you need to get started (Lift Pass, skis/boots/poles or a snowboard/boots and a Group Lesson(s). Clothing hire and transport excluded. There is no need to book in advance as these packs can be purchased at the mountain ticket office daily. We guarantee no more than 5 people in any group lesson for a truly personalised experience.
For those who have skied and boarded before Group Lessons begin at 10.30am and 1.30pm and run for two hours with a maximum of five people per group.
 

What are the learners facilities at Treble Cone like?
Treble Cone has great learner facilities for children and adults designed to ensure progression to more challenging terrain. The magic carpet (similar to an escalator at a shopping mall) assists those real first-time skiers and the Nice and Easy Platter is perfect to get a little more mileage. The Magic Carpet is free to use and a Platter Pass is $40 for adults and $30 for children. We have beginner trails (marked on trail map as green lines) that are less technical and confined. The groomed trails are great for beginners as they can enjoy wider trails to learn to turn. If you have never skied/snowboarded before we suggest you start with our Learn to Ski and Board Packages.


What do I need to wear on the mountain?
Treble Cones lifts carry guests to an altitude of 1960m above sea level, so we recommend you wrap up warm even on sunny days. We suggest you wear waterproof pants and jacket, a warm hat and waterproof gloves. Because UV levels are higher at altitude, eye protection is essential and sunscreen is recommended whether the weather is fine or not. You can rent jackets and pants up the mountain, and if you have forgotten something; gloves, goggles, hats and other accessories are all available for purchase in the Retail Store beside our cafe.


Is there anywhere I can store my gear while I am skiing?
You can leave any bags/shoes in our secure storage facility in rentals located in the base lodge building (fee applies). Equipment can be stored overnight or for consecutive days.


Do I need a reservation for Snow Sports School or Rentals?
Reservations are not essential for the Snow Sports School daily programmes, however we recommend you arrive early on the day you intend to start instruction. This applies to Rentals also. Group Lessons start at 10:00 and 13:30, so allow an hour before hand to purchase lift tickets and fit rental ski and snow board gear. However for private lessons, weekly ski and board achievement programmes and our Freeski programmes a reservation using our online system is strongly recommended to avoid disappointment.


Is there EFTPOS or a cash machine on the mountain?
Yes we have eftpos facilities in the Ticket Office, Cafe, Rentals and the retail shop. You can ask to get 'cash out' with a purchase, however we do not have an ATM on the mountain. Please note Australian EFTPOS cards will not work on the mountain. We accept Visa and Mastercard credit cards. Before using your card abroad it is advisable to let your bank or card company know beforehand to prevent problems with automatic security stoppages on your account.


Where's the best place to stay?
Wanaka provides accommodation for every style and budget, from private luxury lodges, boutique B&B's, and lakeside hotels, to lively backpackers, family motels and tranquil campsites.
If you have any further inquiries or questions, please email these to [email protected]

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