In these Terms we have used "we" or "us" to refer to Treble Cone Investments Ltd and "you" to refer to the person or member of a family issued with a Treble Cone lift pass or seasons pass.
If you purchase:
- a lift pass, you will be deemed to have accepted these Terms;
- a season pass, you will be deemed to have accepted these Terms and the Additional Terms for Season Passes (below); and
- any Treble Cone Snow Sports Product, you will be deemed to have accepted these Terms and the Additional Terms for Treble Cone Snow Sports Products (below).
- All users of Treble Cone must have a valid pass at all times when accessing the lift facilities.
- All passes are non-transferable, non resalable and are for your personal use only.
- We accept no responsibility for passes that are lost, stolen, damaged or destroyed. All lost or stolen passes must be reported to the ticket office immediately, please call 03 443 7443. An administration fee may apply to replace any pass that is lost, stolen, damaged or destroyed.
- If you attempt to use our lift facilities without a valid pass and without a reasonable excuse, or someone else is found using your pass without its loss recorded in our system, then you may be subject to one or more of the following sanctions (without prejudice to any other remedies we may have):
prosecution;
charged for a lift pass for that day;
issued with a Trespass notice preventing further access to Treble Cone ski area;
we may cancel any passes you have been issued and decline to issue you other passes in the future.
- All prices that we quote for our passes and products are in New Zealand dollars, valid at time of printing but subject to change without notice. Rates include GST.
- Skiing, snowboarding and other snow-sports are hazardous activities. Many hazards and obstacles (marked and unmarked, natural and man-made), exist within the resort. You agree (to the extent permitted by law) that you use the resort at your own risk and assume all risk of personal injury and property loss or damage.
- Passes cannot be used for commercial purposes without our permission.
- All refunds are at our discretion (subject to any rights you have under the Consumer Guarantees Act).
- The season length is subject to snow, weather and market conditions and we operate in a mountain environment where conditions are subject to rapid change. We give no warranty as to the length of the season, operating hours, number of lifts operating at any time or to the operation or otherwise of a lift, run, area or facility on any given day. We reserve the right to close any lift, run, area or facility at any time for any reason. Lift passes will not be refunded due to weather or other operating contingencies affecting any lift, run, area or facility.
- You agree to all abide by rules, regulations and directions set by us and the Snow Responsibility Code displayed on the mountain. Misconduct will result in the withdrawal or suspension of the pass with no refund given. Misconduct includes, but is not limited to, disregard and breach of closed areas, excessive speeding in slow zones, reckless or dangerous skiing or riding, unsociable or aggressive behaviour or skiing or riding under the influence of drugs or alcohol.
- The Terms and Conditions for all users of Treble Cone states that passes are for personal use only and cannot be used for commercial purposes without our permission. You must not use our facilities for instructing, guiding or demonstrating skiing, snowboarding and other snow-sports without our permission or take video footage for instruction or coaching purposes within the licensed area of Treble Cone Ski Field (regardless of whether there is a fee paid or not).
Exceptions are made if you are teaching direct family members and you are not a qualified instructor (e.g. father and son). If you would like to discuss obtaining a license to teach at Treble Cone Ski Area please contact: info@treblecone.com
- Any breach of these terms, or other terms that apply to you, may result in the withdrawal of your pass and all associated privileges (without prejudice to any other remedies we may have).
Additional Terms for Season Passes
- When you apply for a season pass you must supply a photo taken within the last 12 months, showing a front view of the face, head and shoulders. No sunglasses or hats to be worn. Child (up to 17 years) must have their photos updated annually.
- Should you arrive at the ski area having forgotten or left your pass behind, you will be required to purchase a day pass for $20.00. The season pass will be deactivated for that day. Transfer of this day pass will result in a loss of privileges for you and the user of the pass. This option is available for a maximum of 2 days in the season.
- The Family Season Pass is available to families comprised of:
(a) one adult or two adults who live together and are either married to each other or in a relationship in the nature of marriage; and
(b) their children aged 17 or under or still at high school at 31st May 2011. All of the children must reside with the adult or adults and one or both of the adults must be the legal guardian of each of the children.
When you apply for a Family Season Pass you must provide adequate proof of the required relationships. Such proof may include birth or marriage certificates, guardianship or adoption orders, utilities bills etc. If it is discovered that your Family Season Pass was obtained as the result of false information in your application the pass will be revoked and no refund given.
- Subject to any rights you may have under the Consumer Guarantees Act 1993 and otherwise there will be no refunds on season passes except in the following cases:
(a) We will provide you with a full refund of the cost of your season pass if the ski area does not open for the 2011 season.
(b) We may provide you with a partial refund of the cost of your unlimited season pass if you suffer an injury or other medical condition that severely limits your ability to use the pass. To apply for a refund you must submit a written application to us with supporting medical certificate. Refund applications will not be accepted more than 4 weeks after the pass holder's first day on snow. Any refunds will be calculated based on the number of days used (if any) from the pass holder's first day on snow until the date the refund application is made as follows:
Number of days Maximum refund
6 days or less 50% refund (In the case of 5 day Season passes, 1 day or less. In the case of 10 day Season passes, 2 days or less)
7 to 9 days 40% refund
10 to 12 days 30% refund
More than 13 days no refund (In the case of 5 day Season passes, more than 2 days. In the case of 10 day Season passes, more than 3 days)
Where a person named on a Family Season Pass suffers an injury or other medical condition that severely limits their ability to use the family pass, any refund will be pro- rated according to the number of people named on the Family Season Pass. All refunds are at our discretion and our interpretation of this clause is final.
Additional Terms for Treble Cone Snow Sports Products
- For lessons there is a minimum number of 2 people per group. All lessons (except First Timer Programmes and Children Programmes) will be shortened if minimum numbers are not met.
- If children on the Children Programmes grow tired they may be placed in the Kitty Cat Club Childcare until the end of the lesson.
- There is a maximum number of 5 people in a children's First Timer lesson and 8 in an adult's First timer lesson. For other adult and children's group lessons (other than Private Lessons) there is a maximum numbers of 8 people per instructor.
- Multi packs of lessons are non transferable or resalable. They must be used by the same guest throughout the season.
- A cancellation policy is in place for all Snow Sports bookings. The following cancellation fees apply:
Full Refund - when cancellation is made up to 14 days prior to the start date.
50% Refund - when cancellation is made between 8-13 days prior to the start date
25% refund - when cancellation is made between 4-7 days prior to the start date
No refund - when cancellation is made within 3 days of the start date
Cancellations can be made by phoning +64 3 443 7443 or emailing snowsports@treblecone.com.
Additional Terms and conditions for School Groups
Confirmation of a school booking requires booking and rental forms (completed) to be received 2 weeks prior to the arrival date, a confirmation email from the Schools coordinator will be sent once your booking is complete
1. Lessons.
a) All pupils must be in the morning group lesson starting at 8.45.
b) School group lessons will run from 8.45 to 10.15.
c) A second lesson add-on is available at $30 for all students that have participated in the 8.45 lesson otherwise normal lesson rates apply
d) All lessons must be pre-booked with the original school booking.
e) Additional lesson options are,
Private Group lessons, schools need to have a minimum of 6 students to form their own private group.
Group lessons, students can join regular group lessons allowing for a wider division of ability and allow small numbers to opt for an extra lesson.
5 - 15 years join the TC Cat lessons and teenagers can opt for the adult lessons if they would prefer, or Snow Sports School deems it to be a better option.
Youth lesson start time: 10.20am
Adult lesson start time: 10.30am
All lessons finish at 12.30pm.
f) Adults can also opt to be part of the school group lessons at 8.45am for an additional cost of $30 per person.
g) If adult supervisors would like an adult group lesson at 10.30am or 1.30pm normal retail rate applies
Please note: For any students booked as part of a school package who do not attend their lessons, the school will be charged full retail price for the day as the school package is no longer deemed to be valid.
2. Payments
a) Preferred method of payment is invoice via an account with Treble Cone Investments. In order to set this up you need to complete a Credit Application form (see website).
b) The invoice will be raised 48 hours in advance.
c) Any unused products (tickets) must be returned on the day prior to 12.30pm and, if a refund is appropriate, a credit invoice will be issued.
d) Please see our general terms and conditions for more information on our refund policy.
e) As confirmation of passes issued you will receive a GST till receipt with your tickets when you pick them up. Your tax invoice and/or accompanying credit note will be forwarded to your accounts department by mail within 1 week of your visit.
f) If you are paying cash or credit card, payment is required on a daily basis when tickets are picked up. Any un-used products (tickets) must be returned on the day, prior to 12.30pm, and they will be refunded appropriately.
g) If you do not use the account option we will need credit card details as a security against your booking. This does not need to be the method of payment for the trip but the booking fees may be charged (see changes to booking).
3. Changes to bookings.
a) Booking numbers need to be finalised on the booking forms sent 2 weeks prior to your arrival.
b) Once your booking is confirmed any changes or cancellations must be communicated to the Schools Coordinator as soon as possible prior to the start of your trip or penalty fees may apply (see below).
c)Should group numbers on the day, and each subsequent day, of the trip vary by more than 10% from the original booking the following penalty fees apply;
No charge numbers are changed and confirmed with the booking 14 days prior to arrival date
20% charge of the difference between original and amended numbers if changes occur between 8-13 days prior to the arrival date
40% charge of the difference between original and amended numbers if changes occur between 3-7 days prior to the arrival date
Full charge of the difference between original and amended numbers if changes occur within 48 hours of the arrival date.
e.g. Booked for 100 students @ $60 per day = $6000, booking amended to 80 students @ $60 per day = $4800. If communicated 7 days prior to arrival date there will be a $600 fee.
d) These charges will apply to variations on each day of a multi day trip.
Definitions
- Students are defined as studying full time with an Australasian tertiary institution; we define full time study as a minimum of 25 hours per week for the duration of the course (minimum of 32 weeks). Current photo ID issued from the place of study must be shown. ISIC cards are not accepted.
- Youth are defined as aged 6-17 years or still attending secondary school.
- Seniors are defined as aged 65-69 years.
- Family comprises 2 parents & 2 children (immediate family only, children must still be attending school). Extra child on family day pass $25 per child. (We use a different definition for family seasons passes - see above)
- Seniors aged 70 years or over are entitled to free skiing at Treble Cone.
- Children aged 5 or under are entitled to free skiing at Treble Cone.
We reserve the right to request proof of age or eligibility at any time.
